Warranty Policy

Every Alison Mariot piece is made to be worn, kept and passed on. Our warranty exists to protect that intention.

What is covered

All Alison Mariot jewellery is covered by a two-year international warranty from the date of delivery, against manufacturing defects in materials or craftsmanship.

This includes faults in the setting of stones, clasps and fastenings that fail under normal use, and defects in the metal finish that appear without misuse.

What is not covered

The warranty does not extend to damage caused by accident, misuse or neglect, nor to normal wear such as scratches, dulling of the finish over time, or loss of a stone through impact.

It does not cover pieces that have been altered, repaired or resized by a third party, nor damage caused by contact with water, perfume, cosmetics or chemical cleaners, as set out in the care guidance on each product page.

Exotic leather is a natural material. Variation in tone and the deepening of character with wear are expected and are not defects.

Watches

CLUSE watches sold by Alison Mariot carry the manufacturer's two-year warranty on the movement. Batteries, straps and glass are consumable parts and are not covered.

Authenticity

Each piece is accompanied by an Alison Mariot Authenticity Card, confirming its origin and craftsmanship. Please retain this card together with your proof of purchase, as both are required for any warranty claim.

Making a claim

Contact our Customer Care team with your order number and photographs of the piece. We will review your claim and respond within 24-48 hours with the next steps.

Where a defect is confirmed, we will repair the piece where possible, or replace it if repair is not practical. If neither is possible, we will offer a full refund.

Beyond the warranty period

We repair Alison Mariot pieces beyond two years wherever we can. Contact us and we will tell you what is possible and what it would cost.