Frequently Asked Questions

Yes. Alison Mariot collections are presented at our showroom at Rainbow Center. To arrange a visit, please write to us in advance.

In Toronto, Canada.

Write to us at info@alisonmariot.com or on WhatsApp at +1 (437) 937-2044.

By card, Apple Pay, Google Pay or PayPal, or in cash on delivery in Albania, Kosovo and North Macedonia.

By card, Apple Pay, Google Pay or PayPal, processed securely at checkout.

Orders are delivered unopened and paid on delivery, so every piece reaches you exactly as it left us. Each piece is photographed in full detail on our site: what you see is what you receive.

If the size is not right, we bring you the right one at no cost.

Write to us on WhatsApp at +1 (437) 937-2044 and our team will help you complete your order right away.

Yes. Every order arrives in the Alison Mariot signature box, ready to be given, at no additional cost.

Yes, on selected pieces, and it is complimentary. The space for text depends on the piece.

Engraved pieces are ready within 48 hours and, being made for you, cannot be returned or exchanged.

Delivery is complimentary in Albania, Kosovo and North Macedonia.

Delivery is complimentary on orders over €100; below that, it is €7. Express delivery by DHL is complimentary on orders over €200 in selected countries.

Next day in Albania, 1–2 working days in Kosovo and 2–4 in North Macedonia.

3–7 working days in Europe and North America, 7–10 working days elsewhere.

No. You pay only the price shown on the product.

For orders to the European Union, import VAT may apply depending on the destination country. Elsewhere, any duties are set by the destination country.

You will receive a confirmation as soon as your order is on its way.

Our jewellery is crafted in 18K Gold Vermeil — 18K gold at 3 microns, six times thicker than standard plating — and in titanium finished in 18K Gold PVD.

Selected pieces are made in solid 14K gold, and the HERITAGE EST.'14 line in CITES-certified exotic leather.

Our vermeil carries 3 microns of 18K gold, six times the standard, and our titanium is finished in 18K Gold PVD, developed for lasting colour and everyday wear. Kept away from water, perfume and lotions, both hold their finish.

Yes. All Alison Mariot jewellery is completely nickel-free.

Yes, 100% natural, never synthetic. No two stones are alike, so slight variations in tone are the character of each piece.

Yes. Our pearls are real, never imitation.

Remove it before swimming, showering or exercise, and keep it away from perfume and lotions. Store each piece in its pouch and wipe it with a soft, dry cloth.

Yes. Every piece arrives with an Alison Mariot Authenticity Card. Keep it with your proof of purchase.

Our Size Guide covers rings, bracelets and necklaces. Measure at the end of the day, when fingers and wrists are at their largest.

We exchange it for the right size at no cost, provided it has not been worn.

We exchange it for the right size, provided it has not been worn. You return the ring; we send the new size free of charge.

Yes, within 30 days of delivery. Pieces must be unworn, in their original packaging and returned with the Authenticity Card. Every return is inspected before it is approved.

Size exchanges are free, as is any piece that arrives incorrect or damaged. For other reasons, the delivery cost applies.

Return shipping is at your cost, unless the piece arrived incorrect or damaged.

For hygiene reasons, earrings are exchanged or returned only if they arrive faulty.

Yes. All jewellery carries a two-year warranty against manufacturing defects, as do CLUSE watches and Meller sunglasses. Warranty details